FAQ

tattoo

what is hand-poke tattooing like?

I tattoo without a machine, instead using a sterile, professional needle to create the image dot by dot. It’s a slower and gentler process than tattooing by machine, and most people find that it is less painful and heals faster.

how long will my tattoo appointment take?

hand-poked tattooing takes much longer than a machine tattoo. we will discuss timing and size prior to booking, but you should expect to set aside a minimum of 3 hours for our time together for small tattoos. These sessions are conducted with deep intention and reverence for the body, which requires time and space free from urgency.

is the ink you use vegan?

yes, I only tattoo with non-toxic, vegan black ink. I do not offer tattoo with color or gray-wash.

what are your payment policies?

A non-refundable $100 deposit is due in order to book your tattoo session, which goes toward the cost of your tattoo. The remaining balance is due the day of tattooing, payable by cash, card, or Venmo. The total cost is dependent on factors such as size and customization, and will be discussed and set prior to your appointment.

do you travel to tattoo in other locations? what if I can’t make it to Missoula?

I do not currently plan to tattoo in other locations. However, if there is a work of mine you would like to get tattooed (that was not a custom tattoo project), I offer a “tattoo pass” that can be purchased to have a willing artist tattoo it for you in your area. If you have any questions about this, please email me at hello@yuccamoonhouse.com

art + wares

shipping?

online orders are shipped via USPS ground, usually within 7 days, but sometimes it can take up to two weeks. you will receive an email with tracking info once your order ships.

unfortunately, we are not able to ship products outside the united states at this time.

when placing an order, please ensure the shipping address you enter is correct, as we are not able to cover the cost of replacing items shipped to the wrong address due to customer error.

where to shop in person?

Yucca Moon House is a pop-up mercantile operating primarily in Western Montana. you can find our event and market schedule here

what if there is a problem with my order?

We pack orders with lots of care, but we’re human, and mistakes happen. If you receive the wrong item, or if it arrives damaged, please email us right away with photos at hello@yuccamoonhouse.com

Yucca Moon House is not responsible for packages that are lost or stolen. If your order is missing, you can file a claim directly with USPS here: https://www.usps.com/help/claims.htm

what is your return policy? 

Returns are allowed in two cases: if the product arrives damaged/defective, or if the product is not what you ordered. If this happens, please email hello@yuccamoonhouse.com within one week of receiving your order.

We may ask that you provide photos or return the product. If we require you to return the damaged or incorrect product, please send the return items to PO Box 666, Saint Ignatius, MT 59865. incorrect products must be returned unworn, and in the condition in which they were received, in order to qualify for a refund.

refunds?

if your order is eligible for a refund as outlined above, it will be processed back to the payment method used at time of purchase. processing time is generally up to 5 business days.